We recently purchased a Panasonic AV-HS400A switcher for our student worship room. If you have not seen this switcher, check it out. I don’t think you can find a switcher on the market with the same features for the price. We have been putting it through its paces in our worship center while waiting for our Grass Valley Kayak HD-100 switcher to arrive.
All was good for about the first month including three “Imagine Christmas” performances. But over the past few weeks, the switcher became unreliable leading up to three lockups (in the span of two services) last week. Needless to say, we were getting worried. I did a quick review of Panasonic’s site and didn’t find any software update or listed issues.
Then I went to the first rule of trouble shooting. What has changed that could be causing the issue? I had to rack my brain a little bit because we change things all the time. After a few minutes, I called the director on the intercom and asked him to unplug the network cable from the back of the switcher. We had no issues for the rest of the day. We have run another Sunday now with no issues., so I think that it is safe to say it was the network connection.
We really were not using the networking features, we just wanted to try out loading some graphics over the network. If you need to load graphics that way I would recommend you not leave it plugged in during a production. I have no idea if our network configuration was to blame, but if you run into the issue it is something you will want to test during your trouble shooting.